The Company guarantees the goods supplied for a period of 2 years from date of despatch and will either replace faulty products (provided goods are returned to us for examination if we request it), repair at it's premises or supply replacement parts at it's option. This does not include lamps and other light sources, which are deemed consumables, and faults or damage occurring from lack of care, incorrect installation, mishandling or misuse. The Company accepts no responsibility for incidental costs incurred by the Purchaser or any third party in connection with the identification, return, repair, installation or rectification of goods claimed to be faulty.
In all cases, before returning anything please contact our sales department by filling in the contact form and including the following details:
- The relevant account number and the order number.
- The goods which need to be returned.
- Reason for return.
We can then investigate your request and contact you to arrange/confirm details. Please include as many details as possible as this will speed up the process and allow us to process your request more efficiently. Returns of goods must be accompanied by documentation referring to a Goods Return Number (GRN) which we will give you. Any goods returned without reference to a Goods Return Number will be deemed to have been returned without prior agreement.